Rashad Muhammad
Phone: 517-214-6155
Email:[email protected]
Professional Profile
Seeking an opportunity to share my knowledge of instructional design and passion for training to help people learn to use technology successfully.Technical Expertise
Extensive development experience using uPerform, Camtasia, Captivate, Articulate, Authorware, and Flash. Knowledge of how to utilize SharePoint Portal Server as a tracking and communication tool. Experience developing technical support and documentation for Kuali Financial System and SAP Human Capital Management . Microsoft Office Specialist (MOS) certified in the following applications: Microsoft Word, Microsoft PowerPoint, Microsoft Excel and Microsoft Outlook. IC3 Certified (Internet and Core Computing Certified). Extensive experience with all Microsoft products.
Professional Experience
Michigan State University - Training Tools and Software Coordinator
E. Lansing, MI
2009 - Present
- Trained MSU staff on the use of the Non-Credit Registration System (MSU customized version of the Non-Traditional Solution).
- Coordinated the identification and resolution of problems between the registration system and its communication with Angel.
- Responsible for administration of uPerform server. uPerform is an employee performance system that generates documentation, tutorials, and simulations by recording steps in technical transaction.
- Developed Strategy for tracking, evaluation, and reporting of training effectiveness.
- Worked with various departments across campus to coordinate technical requirements for large training implementation.
- Created prototypes and templates of various training deliverables
- Created development standards and protocols to assist other developers in the development of training documentation and courseware creation
- Trained team and project resources in the use of uPerform
- Responsible for creating a blended learning solution that utilizes new and existing University resources to deliver training to the campus community.
Michigan State University - Software Trainer
Lansing, MI
2008- 2009
- Provided Instructor-Led Trainer in a variety of Microsoft Office Applications, and University developed applications for the LCTTP program.
- Responsible for research, procurement, and maintenance of training materials to facilitate Instructor-Led training for the AIS component of the LCTTP program.
- Experience consulting clients to determine working with departments to identify
- Worked with various State Policy experts to determine effective strategies to teach important training concepts.
- Comprehensive knowledge of instructional theories and principles involved in training and curriculum development.
- Ability to produce a variety of training materials in the following formats: PowerPoint Presentations, Student Guides, Instructor Guides, and Job Aids.
State of Michigan–Sigma Resources (BRIDGES Project) - Master Trainer
Lansing, MI
2007- 2008
- Designed and delivered training material for Michigan’s new welfare intake system.
- Responsible for providing training to: Directors, trainers, helpdesk, contractors and site support.
- Worked with various State Policy experts to determine effective strategies to teach important training concepts.
- Comprehensive knowledge of instructional theories and principles involved in training and curriculum development.
- Ability to produce a variety of training materials in the following formats: PowerPoint Presentations, Student Guides, Instructor Guides, and Job Aids.
Peckham Vocational Industries - Technical Trainer
Lansing,MI
2003 – 2007
- Responsible for the implementation of training programs designed to address the needs of Peckham staff and consumers.
- Provided class instruction in state of the art training facility, equipped with Smart Board, gigabyte network, and a variety of software packages.
- Created web-based training courses in: Captivate, Authorware, and Camtasia.
- Coordinated and tracked training hours for the entire organization through Microsoft SQL Server and Crystal Reports.
- Taught basic, intermediate, and expert level Microsoft Office courses.
- Devised training courses to address organizational training issues, and the adoption of new technology.
- Wrote user manuals, quizzes, and computer-based exercises to reinforce class concepts.
Strategic Interactive - Technical Developer
Lansing, MI
2000-2003
- Assigned as a Lead Developer on most Authorware projects.
- Created user templates and taught other developers to use Authorware.
- Acted as a liaison for the creative content team and the systems department.
- Created technical specifications for websites and CBT courseware using Authorware.
- Developed courseware in Flash according to SmartForce development standards
- Responsible for creating production templates, and development procedures for the production of computer and web based courseware.
- Tested and oversaw the launch of new products.
EDS (Electronic Data Systems) - Business Analysts
Lansing, MI
1997 – 2000
- Responded to customer problems by providing first level support to EDS clients in a helpdesk environment.
- Responsible for documentation of customer problems in Trouble Ticketing System and the escalation of unresolved issues according to standard operating procedures.
- Extensive experience supporting Lotus Notes for EDS clients.
- Position required familiarity with: Microsoft Office, Corel, Lotus, and Adobe application suites.Mentored and trained new employees on customer support procedures.
Education:
Michigan State University
East Lansing, MI
Currently pursuing Masters of Arts in Educational Technology
2010 – Present
Michigan State University
East Lansing MI
Certificate in Educational Technology
2010
Michigan State University
East Lansing, MI
Bachelor of Arts in Telecommunications
1993 – 1997
References
References are available upon request.